Pentair / nVent

Conducted a quant study to uncover the factors that differentiate top- from bottom-quartile customers. Performed voice-of-customer interviews, translating insights into a pipeline of new product and service ideas.

“Michael was extremely helpful in leading VOC research and framing future business opportunities. I fully expect we will benefit for years to come from his work.”

     -Phil Pejovich, President, Pentair